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Help & Support

TRUE BLUE VALUE IS IN OUR SERVICE EXCELLENCE

We work to establish partnerships with all the best equipment manufacturers and vendors, and this extends to every piece of hardware we deploy. We strategically decide how and when to repurpose equipment when the time comes.

Our team of 2,000 strong, spread coast-to-coast across North America, get their equipment training from our partners. This makes BlueLine a huge team of rental equipment experts.

Need help? Contact us today and speak to our team about your individual construction equipment needs.

 

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Government

BlueLine Rental is dedicated to providing equipment rental and sales solutions to Government Agencies. We’re proud to offer competitive pricing through our GSA 51V Schedule or local government pricing. Let us help you meet your mission while reducing costs and maximizing efficiency.

We have assembled a dedicated team to assist Agencies with equipment rental and sales needs. For questions or quotes, please email GovSales@BlueLineRental.com or call 844-472-2583.

GSA Contract Holder – GSA Contract # GS-21F-0095X
BlueLine Rental is a proud GSA schedule 51V awardee including the following sins:
515-011 Leasing & Rental & 550-0001 Tools Department
DUNS: 143403470 | Cage Code: 6Q5G8

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FAQs

General
Does the Rental Protection Plan cover flat repair or tire replacement?

No, as stated in our Rental Protection Plan (RPP), tire damage or track damage is not covered under the RPP program.

RPP Brochure

Do I have to have a charge account to rent from BlueLine Rental?

No, however, there are restrictions on certain sizes of equipment. Please contact a BlueLine Rental representative to get more information.

Will I be charged a cleaning fee?

Cleaning charges may apply, depending on the condition of the returned equipment.

When is the equipment due back?

For a 1 day rental, the equipment is due back 24 hours from the time of rental.
For a 1 week rental, the equipment is due back 7 calendar days from the initial rental date and time
For a 1 month rental, the equipment is due back 28 calendar days form the initial rental.

Is Rental Protection Plan (RPP) considered insurance?

No, it is not insurance. The Rental Protection Plan (RPP) is a limited liability program that BlueLine offers to reduce the cost of any damages to the rented equipment or theft of the rented equipment. The RPP will reduce the liability for damage or theft by a maximum of 50%.

English RPP Brochure

Spanish RPP Brochure

Do I have to purchase RPP?

Yes, unless you provide insurance coverage listing BlueLine Rental as the recipient for a damage or theft claim.

Certificate of Insurance Requirements

Why am I being charged Rental Protection Plan if I have homeowner’s insurance?

Homeowner’s insurance does not cover rental equipment.

I am hiring someone to operate the equipment, if they damage the equipment will I be responsible?

Yes, the renting party is responsible for the safe operation of the rented equipment. Liability for any damages to the equipment will fall on the customer.

Are trailers available for transportation of rented equipment?

Yes, but availability of trailer size and style will vary by location.

What type of vehicle will I need to pick up the equipment?

Depending on the equipment you are renting, a 1-ton pickup truck may be required. When inquiring about equipment please ask your BlueLine Rental representative regarding additional vehicle requirements.

Will someone provide instruction on the safe operation of the equipment?

Yes, if instruction is needed, we will provide instruction on the safe operation of the equipment. The Operator’s Manual should be consulted before operating the equipment.

What are your rental requirements for a non-account customer?

A valid driver’s license and home/cell phone number, and payment for the rental with a credit card.

What are your hours of operation?

Normal operating hours are 7am – 5pm, Monday – Friday.

Reservations
Do I have to give my credit card to reserve a piece of equipment?

A credit card is not required to reserve equipment, however payment for the rental must be made before the equipment can leave the BlueLine Rental branch.

Can I pay cash or do I have to use a credit card?

A credit card is the preferred method of payment for all rental transactions. Cash for rental agreements may be accepted in special circumstances and must have approval from the local branch manager.

If the equipment is being delivered, do I have to be there to sign for it?

Yes, a signature is required to have equipment delivered on site. Anyone authorized by the renting party may sign for the equipment at the branch or on site prior to drop off.

If I decide to cancel my reservation, will I be charged a cancellation fee?

We understand that jobs do not always go as planned. There is no fee to cancel an order and no fee to reschedule an order.

How far in advance can I make a reservation?

Reservations can be made as far in advance as needed.

Equipment Down / Service Call
I had a flat tire on the equipment/trailer. Am I responsible for the flat repair or tire replacement?

Yes, as stated in our Rental Protection Plan, damage to tires or tracks during the rental is the renting party’s responsibility.

You may also place a service call to the local branch or our main office and our third party tire repair service may be dispatched to make repairs, if possible, on location.

The equipment I rented broke down, will I receive compensation for my lost time?

In the event of a break down, every circumstance is different. Each situation is handled on a case by case basis. Should such an issue arise, please contact the store you rented the equipment from to work out the details.

Is there a number for service after hours?

Yes, you may call your local branch or you may call our call center (866-610-BLUE).

Account
Can I set up an account under my personal name or does it have to be a business name?

We typically do not extend a credit account to non-business customers.

How long does it take to set up an account?

If all required and proper information is present on the application, processing typically takes 24 hours to complete.

How do I set up an account?

At BlueLine Rental we make the process easy! Simply fill out the BlueLine Rental account application and submit it to either your local branch, your sales rep, or submit to the email or fax number at the top of the application.

English Credit Application

Spanish Credit Application

Pricing / Fees / Additional Charges
Do I have to pay sales tax?

Yes, unless otherwise stated by law.

What is an Environmental Fee charge?

In order to meet the equipment needs of our valued customers, BlueLine Rental handles potentially hazardous materials like fuel, oil, cleaners, and batteries every day. Making sure those materials do not harm the environment is an important part of our continued efforts to be responsible members of the communities where we work and live. Proper management of these materials and their waste by-products is expensive, but we are committed to protecting the environment and our communities. As a result, BlueLine Rental spends millions of dollars annually on best practice solutions to prevent impact on our environment and to maintain compliance with Federal, State and local regulations.

The environmental fee is NOT a government mandated tax or fee. The environmental fee is our fee designed to offset a wide range of environmental expenses (direct and indirect). Expenses may include waste disposal, construction/maintenance of cleaning facilities, acquisition of more fuel efficient equipment, labor costs, administrative costs, etc. This fee is not designed for any particular purpose or placed in an escrow account. It becomes part of BlueLine Rental’s revenue and is used at our discretion. This fee is added to each piece of rental equipment identified as having a potential for environmental impact.

Without proper management, environmental impacts could occur as a result of cleaning the equipment after each rental, fuel handling, disposal of shop waste, and numerous other routine procedures. To minimize these impacts to the environment, BlueLine Rental implements procedures including containing our potentially hazardous materials, treating our wash bay run-off/waste, and proper disposal of oil, filters, tires, batteries, and shop waste.

I was quoted a price for a rental and when I received my bill it was higher.

Contact the branch from which you rented the equipment for an explanation of the charges. Additional charges may have been incurred due to fuel or overtime hours.

I paid the rental and deposit with a debit card. How long will it take for my refund to show on my account?

If a refund is due, the refund is issued when your rental contract is closed. Normally this occurs within 72 hours. You should contact your bank for details of how refunds are processed.

Can I receive a refund on the RPP since I did not use it?

No, the Rental Protection Plan is not refundable. The RPP may only be removed if a COI (Certificate of Insurance) is presented stating BlueLine Rental as the loss/payee of any damages or theft of the equipment.

COI Requirements

Why do some pieces of equipment have a deposit and others do not require a deposit?

According to our Cash Customer Policy, a deposit is only asked on equipment with an Original Equipment Cost (OEC) greater than $70,000. If the equipment being rented is under $70,000 OEC then a deposit is not needed.

Full Cash Customer Policy

What are overtime hours on the equipment?

Rental durations are divided into three general groups: daily, weekly, and monthly. Rental time is calculated by calendar days and operating time.

For a 1 day rent, you are given 24 hours possession time and 8 hours operating time.
For a 1 week rent, you are given 7 days possession time and 40 hours operating time.
For a 1 month, you are given 28 days possession time and 160 hours operating time.
Should your operating time exceed the limit allotted within the daily, weekly, or monthly possession period, a pro-rated overtime rate will apply. The pro-rated charges depend on the equipment rented.

I prepaid for a rental which included delivery and pick up, and now I have received a second bill for fuel charges.

Fuel is not prepaid, the equipment is inspected and fueled before each rental. If fuel is required to fill the equipment when returned then charges will be applied accordingly.

Customer App
Will I see anything that was quoted by a BlueLine Location in the app?

Yes. All quotes (called “Reservations” in the app) will appear. “Reservations” will be displayed until they are turned into a contract.

Can I see a history of previous rentals?

Yes, all rentals that exist in the BlueLine system will be displayed through the app.

Can I download or export activity and invoices?

This feature is not available in the mobile app, but will be available on the web version of the new Customer Portal which will launch shortly after the initial app launch.

How can I update my company profile?

You must contact the Field Support Center at 866.610.BLUE to update your company profile.

Is the information I see in the Account Dashboard only for reservations I have submitted via the app?

No, this Account Dashboard in the app pulls in all customer information, regardless of entry method. For example, if a customer places an order with a BlueLine location, the reservation and corresponding rental will be displayed in the app.

Which payment methods are accepted through the app?

For now, only credit card payments. Payment with ACH (wire transfer) will be available soon after launch.

Why can’t I view my shopping cart?

Your shopping cart is only accessible when an item has been added to the cart. If the shopping cart is empty, it cannot be opened. If you have not completely filled out your User or Company Profile, you will be unable to check out or view the cart.

How soon can an order be delivered from app?

For version 1 of the app, we accept rental requests via the app a minimum of two days in advance of the rental start date. Any requests that are less than two days prior must be completed over the phone.

Can I change my reservation date?

While the order is still a reservation, you can change the start and/or end date through the app. Once converted to a contract, you can only modify the end date through the app.

How can I cancel an order if it has already been converted to a contract?

Once converted to a contract, it must be called off rent through the contract.

What if I place an order for equipment that is not available at my default branch?

The Field Support Center will source the order for you.

How is the default branch location set?

If location services are enabled on your phone, the default will be the branch closest to your current location. If location services are not enabled, you can search for a branch by city, state or zip.

If I apply for credit through the app, how will I be notified of status?

If you are approved, you will receive a confirmation email. If you are initially declined or more information is required, a member of our Field Support Center will call you.

Can I register multiple users to access my company account?

In the current version of the app, a single company account can be accessed by multiple user profiles. All users can view/access everything that is on the account (reservations, open contracts, invoices, pickups and deliveries, etc.). If you have a line of credit, it extends to every user associated with the company profile. However, if you are a cash customer, each individual user must set up a credit card for payment. Future versions of the app will include app based permissions/user hierarchy that the business owner can maintain.

How can I link my account if I do not have an invoice?

Call the BlueLine Field Support Center at 866.610.BLUE to request invoice information.

Careers
Do you offer disability accommodations?

As an equal opportunity employer, BlueLine Rental is committed to a diverse workforce and is also committed to a barrier-free employment process. In order to ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, and Title I of the Americans with Disabilities Act of 1990, as amended, individuals that require accommodation in the job application process for a posted position may contact us at 866.610.BLUE for assistance.

Do you offer training?

At BlueLine, investing in our staff is very important to us, so we offer 40 hours of training to all of our full time employees.

Are you an equal opportunities employer?

BlueLine Rental is proud to be an Equal Opportunity employer. We welcome applications from all and hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

Do you offer benefits?

Yes, we offer a range of highly competitive benefits. Take a look at our Benefits section on the Careers Resource Center.

Do you hire contractors, temporary employees, or freelancers?

Yes. We generally work with temporary employment agencies. To learn about these opportunities, contact employment agencies in the cities we are located. We do not provide listings for contractor, temporary, or freelance positions.

How long do you take to make a decision after an interview?

Once we’ve finished face-to-face interviews with all of the candidates, we try to make a final decision within a few business days. The whole application process should take around 35 days from applying to job offer.

How should I dress for the interview?

At BlueLine Rental we’re a pretty ‘hands-on’ kind of place, and as such, what we wear to work tends to be mostly practical. That being said, we want to give the best impression to our customers and partners, so being well-presented is important. When it comes to interviews, we want you to be comfortable, but we also want to see you can represent the BlueLine brand in the best way.

What is your interview process?

It depends. For most positions, we begin the process with a phone interview and an online assessment. If there is interest on both sides, we have another phone call, and then invite the candidate for a face-to-face interview, typically with the hiring manager and several teammates. However, as each role is unique, some managers may have their own variation of the interview process.

Why do I have to make a separate Careers profile – why can’t I use my BlueLine customer login?

We take our customers’ trust and security very seriously. To make sure our customers’ and candidates’ sensitive information is protected, our Customer Service and Human Resources data are kept completely separate. Because of this, you will need a separate profile in order to apply for jobs.

Do I need a Drivers’ License to work for BlueLine Rental?

It depends on what the role you are applying for requires. Obviously, if the role involves driving a truck or maneuvering our fleet of construction equipment, you’ll need the proper licenses for the classes of vehicles. However, for our more office-based roles, non-drivers are more than welcome to apply. The job description should make this clear, but please get in touch if you are in doubt.

Will you help me with relocation?

We assume most applicants live in the areas they are applying to, or are planning to move there anyway. For this reason, we do not offer a relocation package for the majority of our roles. For our most senior, leadership positions, relocation packages are discussed on a case-by-case basis.

Where are you located? Do I have to move to Houston to work at BlueLine Rental?

No, BlueLine has locations across the US, Puerto Rico and Canada. Most of our roles are located at a specific rental branch, or cover several branches in a defined area (such as Area Managers for Kansas). Each role has a location attached to it, so you can be sure where you’re applying to. You may also concentrate your job search to an exact town, city or state.

I applied for a role at BlueLine Rental, but I haven’t heard back yet. What’s the status of my application?

The first thing to do is confirm that your application was successfully submitted. Check the Active Applications section of your Career Dashboard and/or see if you received an application confirmation email. If you still can’t find confirmation, we recommend that you apply again if the role is still open.

If you have the confirmation, you can check the status of your application through the Career Dashboard. You will be notified by email as you move through each stage of the hiring process.

I wanted to apply for a position I saw here, but now it’s not listed. May I still apply?

We regularly post new positions and remove positions that are no longer open or have been filled. If a job isn’t up on our site, then we’re not taking applications for it at this time. We can email you when roles you are interested in become available, just sign up for an email alert on the Careers search pages.

What about a cover letter?

There’s space in the online application for you to write or upload a cover letter. It is optional, but it’s a great opportunity to help us get to know you a little better.

Do I need a resume to apply?

No, but having one can save you time. Simply fill in our online application form with your work history, experience, and education, or upload that info from your resume or social media profile (such as Facebook or LinkedIn).

How do I apply?

It’s easy! First, search for a job, then fill out the online application.

The New BlueLine Rental App
Your complete construction rental partner

In-app account management, credit applications and invoice payment.

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